Shipping and Returns

From our hands to yours, with care.

At Jessie Boys, every pair of eyewear is crafted, checked and wrapped with intention. Here’s everything you need to know about shipping, delivery and returns.

Shipping

Dispatch Times

Orders are dispatched within 48 hours (business days) from our studio.
You’ll receive tracking details as soon as your parcel is on its way.

Where We Ship

We ship Australia-wide and internationally.

Delivery Times

Delivery times vary based on your location and chosen shipping method at checkout.

Once your order has been dispatched, you’ll receive tracking details so you can follow your parcel on its way.

Please note:
Jessie Boys is not responsible for delays caused by postal services, carriers or customs.

International Duties & Taxes

International orders may incur duties or import taxes.
These charges are the responsibility of the customer and vary by country.

Order Adjustments

If you need to make a change to your order, please contact us within 2 hours of placing it.
After this time, your order may already be in processing.

Returns & Exchanges

We want you to love your Jessie Boys eyewear. If something isn’t quite right, we’re here to help.

Faulty or Damaged Items

If your sunglasses arrive damaged or develop a fault, please contact us within 7 days of delivery.

We’ll assess the issue quickly and arrange a replacement or refund where appropriate.

Please email us with:

  • Your order number

  • A description of the issue

  • Photos of the item

📧 hello@jessieboys.com.au

Change of Mind Returns

Because eyewear is a personal-wear item, we accept change-of-mind returns for:

  • Unused, unworn sunglasses

  • In original condition

  • In original packaging (case, cloth and any accessories)

  • Returned within 14 days of delivery

Return postage is at the customer’s expense unless the item is faulty.

Refunds are processed back to your original payment method once the item is received and inspected.

Exchanges

If you'd prefer a different colour or style, we’re happy to arrange an exchange, subject to availability.

Exchanges must meet the same criteria as change-of-mind returns:

  • Unused

  • Unworn

  • In original packaging

Email us with your preferred new style or colour and we’ll take care of the rest.

Final Sale Items

Items marked Final Sale cannot be returned or exchanged unless faulty.

How to Start a Return or Exchange

  1. Email hello@jessieboys.com.au

  2. Include your order number, reason for return/exchange, and photos if applicable

  3. We’ll guide you through the next steps and provide the return address

Our Promise

We built Jessie Boys with intention and integrity.
If you ever have a question about shipping, delivery, returns or your order in general, we’re here to help.

📧 hello@jessieboys.com.au